Nov
16
Good help is hard to get…
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So I haven’t been posting lately. Moving house has kept me busy. Or at least that’s one plausible excuse. Still no internet at my new residence, thanks to the burocrats at KPN.
I guess my frustration with KPN and XS4ALL’s helpdesk kinda contributed to the following correspondence with Maxtor’s support dept.:
——————————————————————————–
Van: Rick *********
Verzonden: donderdag 16 november 2006 12:40
Aan: ‘EuroTech_Assistance@maxtor.com’
Onderwerp: RE: Trk # 78021-1234 Compatible disks for RAID_English, TS Other IDE_10
Dear witless anonymous support-droid,
You already seem have all the information you requested, in fact, you have expertly quoted all that information below.
The magical numbers that appear behind the word “Phone” do indeed represent my phone number, and I’m sure you can guess what the words and numbers following the term “Address” mean.
As for my email address, may I suggest that in order to contact me you use the same homing pigeon that was clever enough to figure out what the word with the ‘@’-sign in it meant, and saved himself the trip from Ireland to Amsterdam by going to the nearest internet-cafe to send out the email I’m replying to now.
Now could you please be so kind as to answer my question or forward it to someone who might?
Kind regards,
Rick *********
*********
********* 333
1*** DW Amsterdam
The Netherlands
email: rick.*********@*****.nl
phone: +31-20-*********
fax: +32-20-*********
——————————————————————————–
Van: EuroTech_Assistance@maxtor.com [mailto:EuroTech_Assistance@maxtor.com]
Verzonden: donderdag 16 november 2006 11:41
Aan: Rick *********; rick.*********@***.nl
Onderwerp: Re: Trk # 78021-1234 Compatible disks for RAID_English, TS Other IDE_10
Dear Sir or Madam,
Thank you for your enquiry. There was some information missing that
stopped us creating an RMA number for you – if you were able to get back to
us with the full information as detailed below, we would be able to set up
this replacement for you.
To summarise, we still need:
- Your complete address details (no PO boxes)
- phone number
- fax number / email address (if applicable)
Under the following link you can find full details of our replacement
procedure for further reference:
http://www.maxtor.com/en/support/service/warranty_ata.htm
In order to allow us to deal with all enquiries as efficiently and
accurately as possible we would ask that you include any previous emails
when replying to us.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Customer Support Team, Maxtor Ireland Ltd.
—–Consumer’s Original Message—–
> Originator:
> From: rick.*********@***.nl
> Received: 08/11/2006 – 13:06:33
>
>
>
> ********************************************************************
> ********************** Submitter Details ***************************
> FirstName: Rick
> LastName: *********
> Email: rick.*********@***.nl
> Phone: +31-20-*********
> Address: ********* 333
> 1*** DW Amsterdam
> *********************************************************************
> ********************** Support Request Details **********************
> Location: Europe
> Language: English
> Request Type: Technical
> Manufacturer: Maxtor
> Drive Model: 250 Gb MaXLine Plus II
> Product Line: ATA/IDE Drive
> Connection Interface:
> Product Serial #: 7Y250M0
> Product Part #:
> Operating System: Windows 2000 Version:
> Computer System:
> CPU: not specified
> CPU Speed:
> Controller Card: Other
>
>
>
> ********************** For SCSI Products ****************************
>
> SCSI Adapter:
>
> Description:
> We have a servers containing 250 Gb Maxline Plus II (7Y250M0) disks in
> RAID-1.
> A disk needs replacement, and these types are no longer available. In the
> past, one disk has been replaced with a DiamondMax (6L250S0).
> Apparently this worked, but these are also no longer available.
>
> Is there a type of Maxtor disk that is compatible enough to be used as a
> replacement (for instance the Maxline III) ?
>
-
Nice bitz
